|
|
| Author |
Thread Statistics | Show CCP posts - 6 post(s) |
|
CCP Lingorm
   |
Posted - 2007.07.24 14:35:00 -
[1]
We are trying to replicate and sort out this issue right now.
Any further information that you can give would be most appreciated.
Are there any error logs that can be sent?
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
|
|
|
CCP Lingorm
|
Posted - 2007.07.24 17:42:00 -
[2]
 Originally by: Shadow Lightbringer
Originally by: Kadesh Priestess
Edited by: Kadesh Priestess on 24/07/2007 14:55:15
Edit: it seems that no crashdump is generated (sorry for false dumps in bugtracker; they're most probably were written in another situations, like crash on portret capture).
What i'm doing to capture crash info... I launch logserver, create workspace, launch eve with lua keys. A bit later eve.exe process disappears, and ExeFile.exe process hangs in memory, even when splash hides. wineserver process continues to runs until i kill ExeFile.exe process, then it shuts down since there's no process under its control.
Logserver output
This is exactly what is happening with my client as well. I see the splash screen, then it goes away, but the exefile.exe process is still running in the background but goes no further.
I created a log file, but I don't know if they want me to put in an actual ticket. I put it up online and can be downloaded here. I am running Ubuntu 7.04 32bit with Wine 0.9.41.
Should I put this in as a ticket?
Yes please.
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
|
|
|
CCP Lingorm
|
Posted - 2007.07.25 11:18:00 -
[3]
You should not file these as Petitions.
Being in QA I do not have access to the petition system.
If you can submit bug reports I can then attach them to my internal defect and get more information.
There is a work-a-round that is working for SOME people but not all.
Apparently there is an issue with font recognition. To fix this.
Rename the /*/trangaming_drive/windows/Fonts static link and create e new Directory called Fonts
Copy the font files from /*/.transgaming_global/Fonts/ to your newly created Directory
try to run EVE. If this fixes your problem then carry on. If it does not then please create bug reports with any further information.
If Logserver will not run in your environment then you can use the Cedega Debug option
Click on the Eve game in the Game selection panel and click on an EVE icon (do not run it).
Goto File > Debug
In the pop up select the 'Debug Channels' and add the following string "+seh,+tid,+module,+file,+dosfs,+win32,+ddraw,+debugstr,+relay" (minus the quotes).
Select a Output file.
Play.
After the crash Archive the error log (.tar.gz preferably) and the attach it to the bug report. this will help us identify the problem.
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
|
|
|
CCP Lingorm
|
Posted - 2007.07.25 11:22:00 -
[4]
Also forgot to say that once the bug is submitted please post the bug number here so I can attach it.
Cheers.
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
|
|
|
CCP Lingorm
|
Posted - 2007.08.14 11:18:00 -
[5]
UPDATE.
We think that we have found part of the cause of this and have a fix that is being tested as we speak. It is our intention to put this fix into the 2.2 deployment.
It appears that there was a versioning issue which impacted loading and this was aggravated by the Wine Issue. We are hoping that with the Wine fix and our fix this should now go away.
If you would like to test this please make a copy of your Tranquility build and then download the latest TQ to SISI patch and test it against SISI which has the fix in it.
If you still encounter the error please file a Bug Report with as much detail as you can and in the description say the Bug report is in reference to Defect #19661
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
|
|
|
CCP Lingorm
|
Posted - 2007.08.14 12:36:00 -
[6]
Can you get me the debugstr log for this please.
[email protected]
Zip it first please, I will get it looked into ... if you have bug reports for this please send me the BR numbers.
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
|
|
|
|
| |
|